Our client is seeking a hands-on Customer Success Manager to maximize value for their customers with their platform. They're looking for a CSM who is eager to understand a customer’s underlying issues, who strives to provide users with actionable solutions, and who can build strong long-term relationships with key users and stakeholders.

The ideal person will use customer insights to constantly improve how they onboard and retain diverse platform users, and they will develop and share best practices with the larger team. This position demands impeccable communication skills, the ability to empathize with a variety of users, and the mental capacity to pick up and apply new concepts quickly.

They are creating the future of scientific product development. They are working on an AI platform to revolutionize R&D approaches to cut development time and help innovate new products faster.

Key responsibilities

• Act as the best possible partner to our customers - training new users, troubleshooting urgent issues, developing tutorials/users guides and being very responsive to any and all requests from users.
• Collaborate with account managers, engineers, and management to prioritize feedback for product improvements and set account direction to maximize platform usage and customer success.
• Develop and maintain an expert-level knowledge of the platform - explore new features and learn about their use cases within our customers’ day to day. Anticipate upcoming user needs and prepare documentation for users to educate themselves on new product releases.
• Work with customers to take previous data sets and map them into their structure. This will include extensive work with Excel.
• Create reliable, scalable processes that translate into actionable insights and process improvements to effectively drive continuous growth in our customer-facing team.
• Establish and share best practices with the whole company to improve our team’s performance and knowledge of how customers integrate our platform as we expand to new use cases and industries.

Requirements

• Experience in Implementation or Customer Success for B2B SaaS products
• You maintain a customer-first mindset in any and every situation. Communication of all forms is your strong suit.
• You are a quick learner and someone who can juggle a lot of different tasks at once.
• You are able to communicate customer needs with internal stakeholders, sharing their difficulties with data-backed justifications.
• Your peers speak highly of how you work well in teams and are able to distill complex information into digestible bites of information.
• You thrive in a rapidly changing and fast-paced work environment.
• You enjoy technical concepts and complex challenges.
• You have the ability and willingness to travel.

Preferred Qualifications

• Passion for science, chemistry or artificial intelligence
• An aptitude for statistics, mathematics

Our client is looking for an experienced Senior Full Stack Web Application Developer to join their growing start-up team in London working on creating a world where people and organizations can maximize potential through a global community of valued connections and opportunities.

Everyone on their team is a true product owner, responsible for ensuring excellence. They move fast (but thoughtfully), and are looking for a talented and impact-oriented UI Designer with a strong UX focus to join us. In this role, you will not only help to shape their UI but also shape the company, and our collective ability to impact the world.

As part of a startup, your responsibilities will vary, but on a day to day basis, you will:

• Turn ideas into visuals while encouraging and ensuring universal, user-centric, world-class UI design
• Create and develop comprehensive wireframes, mockups, and prototypes for mobile and web user interfaces
• Collaborate with product team and other designers to create the best possible features, layout and design
• Identify opportunities for new flows, and ways to improve existing flows
• Contribute to UX flows with a goal of inclusive, user-centric, world-class design
• Define design rules and ensure they are applied
• Create and develop style guides for developers
• Review jobs done by other members of the design team, and give proper feedback to make sure they are ready to be handed over to development teams
• Educate and coach teams on industry best practices and emerging lessons related to enterprise products
• Mentor other designers to help them grow, and to ensure our design and development efforts and ethos remain aligned
• Conduct testing, interpret feedback and incorporate into future iterations of the solution

This opportunity is for you if you are:

• Experienced (preferably 3+ years) UI/UX designer dedicated to the complete UI design and development lifecycle of several successfully launched desktop or mobile applications
• An expert in Adobe Creative Cloud and Sketch
• Familiar with front end markup (HTML, CSS, JavaScript)
• Good listener, that takes constructive feedback and executes updates quickly focusing on the goal
• Good communicator and collaborator with a track record of establishing great relationships and working with other disciplines, such as user research, content design, product and engineering
• Creative thinker, able to investigate and solve complex product challenges while being mindful about impact on other teams
• Detail-oriented designer who is updated with the latest principles and trends in UI design, and is supported by a strong portfolio

Our client is looking for an experienced Senior Full Stack Web Application Developer to join their growing start-up team in London working on creating a world where people and organizations can maximize potential through a global community of valued connections and opportunities.

Everyone on their team is a true product owner, responsible for ensuring excellence. They move fast (but thoughtfully), and are looking for a talented and impact-oriented Senior Full Stack Web Application Developer to join them.

In this role, you will be responsible for: building the first web interface and the associated Backend-for-Frontend; designing, developing, and maintaining our website, and leading part or all of the web development team. You will also need to ensure that your creations are secure, performant, easily deployable, respectful of device limitations, reasonably backward-compatible, cost-effective, and fit for purpose. In doing so, you will shape the company, and our collective ability to impact the world.

As part of a startup, your responsibilities will vary, but on a day to day basis, you will:

Build the product and manage the team

• Collaborate with management, design, and other development teams to define, design, and build new functionality as required, using clean and efficient code
• Design, build and refactor our web architecture as we evolve, with maintainability and efficient abstraction in mind
• Verify, test and deploy new builds
• Inspire and lead junior developers, ensuring their growth
• Mentor other developers to help them grow, and to ensure our design and development efforts and ethos remain aligned

Maintain the platform

• Troubleshoot, debug and enhance the existing codebase, driving towards a continuously more performant, more maintainable, higher quality, and responsive experience
• Proactively alert others to technical debt, and manage plans to address it without unreasonably compromising delivery timelines

Plan for the future

• Act as a product owner, with: zero tolerance for instability, a zeal for improving the development process and user experience, a desire to build designer-developer relationships that balance constraints on both sides, and a vision for what Kalido could do in the future
• Ensure you are on top of changes to browser rendering behaviour, web standards, security requirements, relevant software framework versions, and other material matters, so that we are always able to release quickly.
• Propose, evaluate, select, and integrate new technologies when needed
• Proactively suggest changes to balance cost, security, performance, and deployability

This opportunity is for you if you are:

• Experienced (4+ years of responsive web development in a commercial context, using the technologies noted below), with a strong analytical mind and an ethical approach to development
• Fluent in HTML5, CSS3 and JavaScript
• Familiar with at least two JS libraries/frameworks (AngularJS, Angular 2+, React, Vue.js, Meteor, Ember, Polymer etc.)
• Comfortable learning new languages and frameworks
• Familiar with Golang and gRPC (Preferred, but not required)
• A strong believer in the importance of testing; and comfortable with Git, as well as continuous integration and deployment tools
• Preferably supported by a portfolio of published web software and/or open source contributions
• Knowledgeable about UX and UI, with a deep understanding of web standards, best practices and design patterns commonly used in web development, as well as the impact of design and content changes on searchability and load times
• A leader, experienced in managing small teams of developers through the entire software development lifecycle, in maintaining and continually improving a lean software development process, and in delivering high quality code reviews, with a toolbelt of best practices for professional software development
• Passionate about extracting every last ounce of performance from mobile and desktop browsers, and ensuring Kalido maximises the benefits available from the full capabilities of the browsers we support